West Burlington

A Vibrant and Progressive Community



No events

Utility Billing Department

Katie Willeford, Administrative Assistant/Utility Billing Clerk/Deputy City Clerk

Contact Information:

City of West Burlington
Attn: Utility Billing
122 Broadway Street
West Burlington, IA 52655
Phone: 319.752.5451
Fax: 319.752.8425

City Hall Office Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.  


The City of West Burlington provides Water, Sewer, Garbage, and Recyling services to residents and businesses located within the city limits as well as three subdivisions in the Beaverdale area (Westwood Hills, Woodsman and Beaverdale Subdivisions) 

 New Utility Service Application 

Please complete a Utility Service Application and return it to West Burlington City Hall, 122 Broadway Street, West Burlington, Iowa.  You will need to provide proof of identification and pay a $125 deposit to initiate service. Utility Service Applications are also available at City Hall. 

Convenient Bill Paying Options:

Utility Payment Drop Boxdrop box

We encourage you to use one of our secure drop boxes to deliver your payment.  We have a new drop box located at the entrance to City Hall.  Our drive-up drop box is located in the parking lot behind City Hall. Both boxes are emptied everyday and are monitored 24- hours a day by our security system.

Direct Payment

If you don't like making a trip to City Hall each month and want to save on stamps consider enrolling for our Direct Payment Plan. Please complete a Direct Payment form and return it to City Hall along with a copy of a voided check. Payments can be taken directly from a checking or savings account on the 12th of each month. Customers will still receive the postcard statement showing the billing information. Since the water meters are now being read automatically with our new meter reading system the payments can be made automatically as well.

 Convenient Online Bill pay

We now offer Online Bill Pay. Use your credit card or e-check to pay your water bill. Click Here to pay your bills online  Note: There is a small fee to use this option. 

Contact Us

Contact Us

122 Broadway St
West Burlington, IA 52655


Clear Sky


Clear Sky
Humidity: 81%
Wind: ENE at 2.06 METER/SEC