Utility Billing Department

Katie Willeford- Administrative Assistant/Utility Billing Clerk

Contact Information:
City of West Burlington
Attn: Utility Billing
122 Broadway Street
West Burlington, IA 52655

Phone: 319.752.5451
Fax: 319.752.8425
Email: willefordk@westburlington.org


City Hall Office Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.

Duties and Responsibilities

• Billing and collecting monthly water, sewer, garbage and recycling fees
• Maintain records pertaining to the water and sewer utility customer accounts
• Provides secretarial support for Department Heads
• Coordinating work orders with the Public Works Department
• Greeting citizens, answering telephones and directing calls to appropriate departments

Water Service Application

Complete a Water Service Application online and return it to City Hall along with a deposit and proof of identification. Water Service Applications are also available at City Hall.

Convenent Bill Paying Options

Drive-up Utility Payment Box

Please feel free to use our convenient drop box located in the parking lot behind City Hall. This box is emptied everyday and is being monitored 24 hours a day by our security system.

Direct Payment

If you don't like making a trip to City Hall each month and want to save on stamps consider enrolling for our Direct Payment Plan. Please complete a Direct Payment form and return it to City Hall along with a copy of a voided check. Payments can be taken directly from a checking or savings account on the 12th of each month. Customers will still receive the postcard statement showing the billing information. Since the water meters are now being read automatically with our new meter reading system the payments can be made automatically as well.